Skip to content

Follow us!

FREE Shipping On Orders Over $50

Tracked Shipping 8-12 Business Days

Get in touch with us

Thank You for shopping with us!

If you have received the incorrect items or the items you have received are faulty/damaged please contact customercare@onetapwireless.com within 30 calendar days of your receipt to discuss further.  
After we receive your item, our team of professionals will inspect it and process your refund if its eligible. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. Please note refunds will not be issued.
 
Return Terms and Guidelines 
If the product is damaged in any way and you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. We reserve the right to refund a or exchange and are not responsible for the return shipping costs of the items.
Please note refunds will not be issued for 'change of mind' after the product has been shipped.
Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit. We cannot send you a replacement product, or process a refund for a parcel sent to the incorrect shipping address due your own error during the order process.

If anything is unclear or you have more questions feel free to contact our customer support team on our contact us page and we will get back to you within 3 working days.